General

Document software and hardware changes
Network diagramming
Backup testing and restore
Monthly reports of work completed
Vendor Management
Domain Management

Servers

Manage servers
Check print queues
Monitor all server services
Keep service packs, patches and hotfixes current
Monitor and check all server event logs and resolve potential issues
Monitor hard drive free space
Exchange Server user/mailbox management
Monitor Active Directory Replication
SQL Server Management
Schedule off time server maintenance
Install supported software upgrades
Determine logical directory structure, Implement, Map, and detail
Setup and maintain groups (accounting, admin, sales, etc…)
Check status of backups
Alert client to dangerous conditions

•Memory running low
•Hard drive showing sign of failure
•Hard drive running out of disk space
•Controllers losing interrupts
•Network Cards report unusual collision activity

Educate and correct user errors (deleted files, corrupted files, etc…)

Disaster Planning and Recovery

Disaster Planning
Disaster Recovery of servers

Devices

Manage Desktops
Manage Network Printers
Manage Other Networked Devices
Manage PDA’s and Smartphone’s

Networks

Check router logs
Performance Monitoring/Capacity Planning
Monitor Internet connectivity
Monitor Router
Monitor Switches
Monitor Firewalls
Maintain office and remote site internet connectivity

Security

Check firewall logs
Confirm that Antivirus definition updates have occurred
Confirm that Antispyware definition updates have occurred
Confirm that backup has been performed on a daily basis
Monitoring and adjustment of Antispam solutions
Create new directories, shares and security groups, new accounts, disable/delete old accounts, manage account policies
Permissions and file system management
Setup and change security for users and applications